Question 1

What warranties do you offer?

Accepted Answer

Our warranty policy covers all of the jewellery purchased from Mētzli Artisan Jewellery. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss.
Warranty exceptions and exclusions:

1. Any damage to jewellery caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn.

2. Any jewellery that has been repaired by another jeweller. We cannot be held responsible for merchandise that has been worked on by another jeweller.

3. Damage to your centre stone.  All stones used are low on the hardness scale and are subject to damage from regular wear. Please be aware of this when choosing your centre stone.

If you need to return merchandise due to defects, please contact us here. Once received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will ship out your replacement item at no additional charge within 10 business days.

Mētzli Artisan Jewellery reserves the right to reject any returns that do not comply with the conditions stated above.

Question 2

What is your return & exchange policy?

Accepted Answer

Please refer to our detailed Return & Exchange Policy page.:

If you have any additional questions, please contact metzliofficial@gmail.com

Question 3

Can I visit your store?

Accepted Answer

Yes! We operate by appointment only. If you would like to come into the shop to discuss a custom design or try on rings in stock, please contact us to schedule an appointment.

Frequently Asked Questions

Frequently asked questions

What warranties do you offer?

What is your return & exchange policy?

Can I visit your store?